SHIPPING DELAYS DUE TO COVID-19
Your order may take longer than usual to ship, as there are shipping delays due to impacts of COVID-19 and increased shipping demand. Please keep in mind that any delivery estimates you see are not guaranteed delivery dates. We recommend you choose UPS for your shipping method for orders if you need your order more urgently or to contact us if you have a more specific request regarding delivery.
HOW IS SHIPPING CALCULATED?
Shipping and handling costs will be calculated based on the combined weight of the items in your shopping cart and your shipping address. Costs will also vary depending on the carrier you choose. USPS offers one of the lowest rates for shipping, but it may take longer for packages to arrive. UPS will be more expensive but is quite reliable with delivery times and package handling. We highly recommend UPS for orders with higher quantities/weights.
DO YOU SHIP INTERNATIONALLY?
Yes, we do accept international orders. Packages will be shipped through USPS, UPS, or DHL. Please be advised that your package can be inspected or held by customs, and we can not request or provide information to the customs office on your behalf. Buyers will be responsible for following up on any issues with customs or delivery that occur within their country. If you are unfamiliar with your country's import laws on cosmetic products, please do not order. We do not guarantee that we can ship to every country, as some countries may require paperwork or licensing to import products and will hold your order at the customs office if no paperwork is provided.
You will be responsible for any fees, taxes or duties that must be paid upon receiving the package, if any. If the package is rejected or returned by customs or the postal carrier for ANY reason, Karen Cosmetics will not reship the package unless you pay for the shipping cost to have the package shipped again.
WHEN WILL MY ORDER BE SHIPPED?
Once you have placed an order, please allow for a processing time of up to 3 to 5 business days. We usually ship all our products through the United States Postal Service (USPS) or UPS and we will provide you a tracking number once you make a purchase. You should receive a confirmation email after completing your order and once we upload the tracking number you will receive a shipment notification email. If you do not receive any emails from us, please make sure to check your spam inbox before attempting to contact us.
HOW DO I ENSURE MY PACKAGE IS DELIVERED TO ME?
Please double check that your shipping address is correct before submitting your order and that it is correctly saved under your account information if you have an account with us for future orders. For international orders, please contact us so that we can verify and validate your address to make sure it is in the correct format before your order is processed and shipped out.
You can also add shipping insurance for an extra charge in case anything happens to your package, provided that you contact us before placing the order. We highly recommend that international buyers purchase shipping insurance for any high value purchase.
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.
I SUBMITTED THE WRONG ADDRESS. CAN I CHANGE IT?
If you have provided an incorrect address and your order has not already shipped, please email us immediately. We are not responsible for incorrectly entered shipping addresses. If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it.
MY PACKAGE HASN'T ARRIVED YET. WHAT DO I DO?
For questions regarding tracking orders, please consult with your local post office or contact the carrier associated with your tracking number: USPS or UPS. Refer to the tracking number given to you through your shipment confirmation email and check for tracking updates on the USPS website or UPS website. We only have access to the same tracking information that we can see through the tracking links, so it will be faster if you contact the carrier directly.
Karen Cosmetics is not responsible for any orders that have been lost in transit by USPS or any shipping carrier, or for any orders shown to be delivered and have been stolen/misplaced. Karen Cosmetics can not reimburse or reship packages that have been misdelivered or stolen from your property.
WHAT IF I RECEIVED THE WRONG ITEM?If you received an incorrect item, please contact us immediately so that we can address the issue. Please include your name, order number, and date you placed the order and a member of our support team will get back to you as soon as possible.
Our product photos are meant as a guide for customers to find products more easily. We try our best to make sure that our product photos are the most accurate presentation of the current products we are selling. However there might be different packaging differences since some companies have modified their packaging ever since we posted the product photos a couple years ago. This does not mean that our products are counterfeit or faulty. If you have any questions about the packaging of a particular product, please contact us before purchasing the product.